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We are Nkapsmart Cameroon SA ("Nkapsmart"), a company incorporated under the laws of Cameroon, with its registered office at Rue des princes, Makepe St Tropez, BP: 5979, Douala Littoral, Cameroon.
Nkapsmart is committed to protecting the rights and privacy of individuals in accordance with Data Protection Legislation. This Privacy Policy ("Policy") describes our privacy practices, the measures taken to ensure the security of your data, and allows you to know your rights and choices when we collect and process your Personal Data. This Privacy Policy applies to all Nkapsmart Services to which you have access.
Nkapsmart places particular emphasis on the following fundamental principles:
We may collect, use or process personal information such as:
Full name, government-issued ID card number, date of birth, photo (KYC).
Country of residence, address, email address, phone number, device type information, and payment information.
IP address, location, unique device identifier, click information, scrolls, connection information.
Personal account number, IBAN, sort code, beneficiary details, merchant name and address, transaction date and amount.
Information relating to a payment when you, as a merchant or as a customer, use our products or services.
Record of your decision to subscribe or unsubscribe from receiving marketing material from us or our third parties, plus the content of your communications with us.
The legal bases we rely on to process your personal information are:
When you agree to us collecting and using your Personal Data.
Without your Personal Data, we cannot provide you with our Services.
We have the legal obligation and responsibility to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws and regulations by verifying your identity.
In certain cases and to the extent permitted by law, we may rely on the legitimate interests of our business to process your Personal Data, including fraud protection by verifying your identity before providing a service.
To know how we process your data through this privacy notice.
To request access to all or copies of your personal data by logging into your account or contacting us.
To request that Nkapsmart delete or erase your personal data, subject to legal obligations such as regulatory record-keeping requirements.
To correct or rectify any personal data you have provided that may be incorrect, outdated or inaccurate.
To request that we not contact you for marketing purposes by adjusting your notification preferences or unsubscribing via the link in marketing emails.
To object to or restrict the processing of your data under certain circumstances.
Not to be subject to a decision based solely on automated processing.
To request the transfer of your personal data between different services we provide, or from Nkapsmart to another company, in a structured, commonly used and machine-readable format.
We may share your data with third parties only in the following cases:
We provide this information to our subsidiaries or affiliates for the purpose of processing personal information on our behalf, requiring them to comply with data protection laws.
We share your data with third-party service providers, financial partners or suppliers to provide our Services effectively, including identity verification and fraud prevention, customer support, analytics, payment facilitation by our banking and financial partners.
We may share your Personal Data to comply with a subpoena, court order, summons, police or other law enforcement agencies, regulatory requests, or as required by law.
We maintain administrative, technical and physical controls (firewalls, encryption, secure servers) to protect your data from theft or unauthorized access, disclosure, copying, misuse or modification.
Always use a strong password (combination of letters, numbers, upper and lower case and special characters), enable two-factor authentication (2FA) on your accounts, never share your password with anyone, and keep your login credentials confidential at all times.
We may process your personal information to contact you or send you marketing content and communications about our products, services or surveys. You can exercise your right to object to such contact or unsubscribe from such marketing communications at any time via the unsubscribe link in our emails. Please note that if you unsubscribe from marketing content, we may still send you messages relating to transactions and our Services as part of our ongoing business relationship.
Nkapsmart is not intended for persons under eighteen (18) years of age and we do not knowingly or directly collect any personal information from minors belonging to this category. If you believe Nkapsmart has collected information about a minor by mistake or inadvertently, please contact us to allow us to investigate and restrict the collection of such data.
Our company is global with subsidiaries and service providers located around the world. Therefore, your Personal Data may be transferred to countries that may not have the same data protection laws as your country, but whenever we need to transfer or transmit your personal data internationally, we will take reasonable steps to ensure that your personal data is processed securely in accordance with data protection legislation.
We may change, modify or revise this privacy policy from time to time to reflect new services or changes in our privacy policy and add updates to this page. All new changes will be posted on this page and when the changes are likely to materially affect you, we will notify you via an online notification, on your Nkapsmart dashboard or by mail.
To exercise your rights or if you have any questions, comments or concerns regarding our privacy practices, please contact us at support@nkapsmart.cm. We are committed to investigating and finding solutions to your concerns within thirty (30) days and/or in accordance with data protection legislation.
support@nkapsmart.cmRefers to a profile created by a User on any platform or for any product belonging to Nkapsmart.
A cookie is a small data file transferred to your computer or mobile device. It allows us to remember your account login information, IP addresses, web traffic, number of web visits, browser type and version, device details, date and time of visits.
Refers to any applicable data protection law in Cameroon.
Refers to any information that can be used to identify a natural person, including email address, date of birth, telephone number, residential address, payment card, financial information (bank account number, etc.), government-issued ID card (national ID card, international passport, driver's license number, etc.) or tax number. It may also include information about you, such as your Internet Protocol (IP), connection information, information about your device or your device's internet browser.
Refers to all products, applications, features, related websites, tools, software, offerings or any service offered to you by Nkapsmart or to which you have access.
This privacy policy was last updated in April 2026.
2. How we obtain your personal information and why we have it
The personal information we hold about you is provided directly to us when you: